Reference

Open the legal terms first

Clear account terms, data handling rules, and eligibility wording sit here before you open your account.

Account termsData requestsCookie controlsLocal law applies
sqtoto Open the legal terms first
CONTACT PATHS

Check legal questions with support

A legal question should reach the right inbox, not get lost in a general chat thread.

Live chat Use live chat for quick legal routing during 09:00-23:00 WIB. Tell us whether your question is about account terms, access, cookies, or a payment record so the team can label the case correctly.
WhatsApp support Send WhatsApp messages only from the mobile number on your account. We may ask for the last four digits of a DANA, OVO, GoPay, or QRIS reference before discussing account-specific records.
Email request For document requests, correction requests, or longer legal questions, email [email protected]. Include your username, registered email, and a clear subject such as Account Data Request or Terms Question.
DATA HANDLING

Browse how we handle records

Your legal rights depend on accurate records, so we separate account data, wallet references, device signals, and support conversations.

Account identity

We keep the name, mobile number, email, and login history tied to your account. These records help us answer ownership questions when you request recovery, correction, or closure through support.

Payment references

DANA, OVO, GoPay, and QRIS records are stored as transaction references linked to your wallet activity. We use them to match support claims, investigate mismatched credits, and keep audit notes clear.

Cookie controls

Cookies keep your browser session active and remember basic device behaviour. You can clear them through Chrome settings, Safari settings, or your Android app browser if you want a fresh login session.

Security checks

When a new device signs in, we may compare IP region, browser type, and recent activity. If something looks unusual, support may ask you to confirm account details before changing access.

Retention period

We keep account and transaction records for operational and legal needs, then reduce access when those records are no longer needed. Some records may remain longer if a dispute is open.

Change requests

Ask for correction through live chat, WhatsApp, or [email protected]. We may request proof that the account belongs to you before editing a mobile number, email, or payment reference.

Explore common legal questions

Legal wording is easier to act on when the next step is clear. These answers explain what we can check, what you need to send, and how account, payment, cookie, and access requests move through our support process in Indonesia.

Your account is subject to the terms shown on sqtoto and the local law that applies to your access. Eligibility and availability depend on local law and are only available where local law permits.

Email [email protected] from your registered email or contact live chat during 09:00-23:00 WIB. Include your username, mobile number, and the data category you want us to check.

Yes, you can request a correction through live chat, WhatsApp, or email. We may ask for account details and recent DANA, OVO, GoPay, or QRIS references before changing sensitive contact data.

We keep payment references so we can match wallet activity to support requests, disputes, and audit checks. The record may show DANA, OVO, GoPay, QRIS, time, amount, and account link.

Cookies help keep your login session active, remember device behaviour, and detect unusual access patterns. You can clear cookies from your browser settings, but you may need to sign in again.

Start with live chat or WhatsApp during 09:00-23:00 WIB and ask for legal routing. For written requests, use [email protected] so we can track the question and reply with context.

If local law does not permit access, you should not open or use the account from that place. We may restrict access when location, account checks, or legal requirements require action.